Frequently Asked Questions
Whether you’re an art collector, a first-time buyer, or an art enthusiast exploring your creative side, this is your dedicated space for answers.
At Rimaad Art Studio, we offer more than just artwork—we bring you Paper Vault Originals, limited edition prints, bundles, and even small gifts perfect for any occasion.
Here, we’ve gathered the most common questions to guide you through our offerings and help you find the perfect piece or service to suit your style. Explore below, and if you need further assistance, don’t hesitate to reach out—we're here to make your Rimaad experience seamless and inspiring!
-
Your artwork is packaged with exceptional care in our studio, ensuring it is well-protected during transit. All artworks are sent from Cairns, Far North Queensland, Australia. We use durable packaging materials, and all prints are shipped with insurance and tracking for added security.
-
We’re committed to ensuring your artwork reaches you safely and on time, and we strive to make our shipping process as seamless as possible. Below, you’ll find more detailed delivery timeframes for areas within Australia. Please note that these times are estimates and may vary due to factors outside of our control, like weather or transit delays.
Delivery Times Within Australia
QLD Metro: 2 to 4 working days
QLD Regional: 4 to 7 working days
WA: 5 to 10 working days
TAS: 5 to 7 working days
NT: 5 to 7 working days
VIC Metro: 2 to 4 working days
VIC Regional: 4 to 6 working days
SA: 2 to 6 working days
NSW Metro: 2 to 4 working days
NSW Regional: 4 to 6 working days
If you have any further questions or concerns about your delivery, please don’t hesitate to reach out to us. We’re here to help!
-
Professional quality artist materials are used for all original artworks. We use only the finest materials for our prints, including premium 300gsm archival papers, to ensure durability and precision in every detail. Our hands-on approach to colour matching and proofing ensures each print reflects the vibrancy of the original artwork.
-
Our limited-edition prints are capped at 10 or 20 pieces. Once sold out, they won’t be reproduced in other sizes, preserving their exclusivity and value. Our prints are all FINE ART CREATIONS, and are guaranteed to last a lifetime. All reproductions are also sized and aligned with the original artwork to preserve the integrity and size of the work
-
We currently offer prints in a variety of sizes to suit different spaces and preferences. Whether you're looking for a small, intimate piece to accent a cozy corner or a larger statement piece to anchor an entire room, there's something for everyone. Each size is carefully chosen to preserve the details and essence of the original artwork, ensuring that every print is a faithful representation of my creative vision. If you're unsure which size would work best for your space, feel free to reach out—we are always happy to help guide you toward the perfect choice!
We currently offer prints in A1, A2, and A3 sizes, making it easy to find the ideal fit for your space. Here are the dimensions for reference:
A1: 23.4 x 33.1 inches (59.4 x 84.1 cm)
A2: 16.5 x 23.4 inches (42.0 x 59.4 cm)
A3: 11.7 x 16.5 inches (29.7 x 42.0 cm)
If you have any questions or need help deciding which size suits your needs, don’t hesitate to get in touch—I’d love to assist!
-
We understand how important colour accuracy is when selecting art. That’s why we ensure all product photos are captured and adjusted to reflect the true colours of the artwork as closely as possible. If you want extra assurance, our team can provide additional photos or a video of the artwork in natural light.
-
Yes we do! In 2025, I’ve decided to open space for 6-8 commissions. Alongside this, I’ll be dedicating time to creating artwork for my collectors, developing collections, and maintaining regular six-week releases for the Paper Vault.
It's important to note that my most inspired work comes when I follow my own creative path. Throughout the year, I aim to produce a diverse body of work, including both large and small pieces, so keep an eye out for the one that resonates with you!
If there are any changes to this plan, my email list subscribers will be the first to know—so make sure to stay connected through those updates!
-
Choosing the right artwork can transform any room, adding depth, personality, and emotional resonance. To help you make the best decision, we have a guide with five key questions and expert advice tailored to your needs. Please explore the guide here!
-
Yes, all fine art prints from Rimaad Art Studio come signed and numbered by hand. A certificate of authenticity, which guarantees its value and origin, is also included with your purchase.
-
At RIMAAD, we encourage thoughtful decisions when purchasing art, as each piece is unique and crafted with care. Unfortunately, we don’t offer refunds for change of mind. If you’re unsure or have questions about a piece, reach out to Rachel and Grace at support@rimaad.com for assistance before purchasing.
-
While we meticulously package all artworks and ship them with insurance and tracking via Australia Post, we acknowledge that accidents sometimes happen in transit.
For limited-edition prints, we’ll arrange a replacement once you provide your order number, invoice, and evidence of the damage.
Unfortunately, original artworks cannot be replaced.
If you encounter any issues, reach out to us as soon as possible at support@rimaad.com so we can resolve the problem promptly.
-
We take every precaution to protect your artwork during transit, partnering with Total Transport Solutions to ensure maximum care. However, in the rare instance of significant damage or destruction during shipping, we’ll work with you to provide a replacement or offer a refund when appropriate. Please contact us within 14 days of delivery and include the following details:
Photos of the damaged item and/or packaging
Your invoice or order number
Send this information to us at support@rimaad.com, and our team will assist you.
-
We’re here to help! If you have any additional questions or need further clarification, feel free to reach out to Grace or Rachel at support@rimaad.com, and our friendly team will get back to you as soon as possible.
Thank you for supporting RIMAAD Art Studio and welcoming our art into your space!