Terms of Service

Welcome to a bold and colourful home! This website, www.rimaad.com, is owned and operated by Rachel Ireland Meyers Art and Design, ABN: 54 149 279 741, and operated by Rachel Ireland Meyers. If you have any questions or need further information, please feel free to contact “Rachel” at: support@rimaad.com

Introduction

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations. When you visit this website, or purchase our products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.

Please be advised that, all products and services advertised on this website are offered in compliance with Australian Consumer Law.

Contact Information

Please note: Due to the nature of working within a studio, and spending large time being messy, the mornings from 9am - 12pm are the main part of the day for all business-related communication and correspondence. This includes getting artworks, and products packaged and ready for shipping, intrastate/interstate and internationally. After that time, work is conducted within the studio. Of course, we do check our email at other times during the day, and will always make every effort to reach out to you in a timely manner.

Email: support@rimaad.com

Postal Address: PO Box 460, Palm Cove, QLD 4879

Disclaimer

On this website you will find “text, images of artwork, product photography,” and “images of artwork in different interiors”. You will also find text, and photography within our newsletter, blog and/or social media posts. This information is provided solely for illustration purposes, and to help you picture either original works of art or limited-edition prints in different homes, or contexts, showing you the possibilities available when purchasing these products.

This is also the case for our collection of scarves or any wearable products. We make every effort to ensure products supplied correspond as closely as possible to photos displayed on this website. Variations in colour and patterns may vary depending upon depending on the computer and browser you use. We do not take responsibility for these variations. Which, are inherent in the viewing of original artworks online.

Rights & Responsibilities

All information on this site, is provided in good faith, and we believe in building long-term respectful relationships with our customers and clients. After well over a decade of providing artworks and art-based products to individuals and families, we know and rely upon respectful and honest communication at all times. We take great care and are extremely diligent in providing information on each piece of artwork, limited-edition prints, and specific products and/or wearables. But we cannot be responsible for how you might use that information.

All testimonials displayed on this website are based on the experience of previous customers and clients where they chose to commission artwork, purchase artworks, either originals, or limited-edition fine art prints, or products and many are often returning customers. All content on this site, is our own. Please note, that we reserve the right may modify the information on this website at any time, including altering or deleting it without notice.

Refunds & Returns

ALL Art, including all art-based products is an inherently personal choice. Please choose wisely; we do not offer refunds for change of mind.

We do offer refunds or returns on purchases where the product is damaged or lost during shipment.

External Links

We make no representations about websites you may access via a link from our website. If you click on a link on our website that takes you to other third-party websites, you will be subject to that third-parties privacy policies. While we support the protection of privacy on the internet, RIMAAD cannot be held responsible for the actions of any independent third-party websites, nor do we endorse the content of those websites.

Products

RIMAAD provides the following products. Original Artwork, and Limited-Edition Prints. All original artworks are produced using professional art-based supplies. All original artwork is packaged and shipped from our Cairns Studio. Great care is always taken within the packaging and shipment process, so that each work arrives safely to its new home. All wearable art is ethically sourced and produced, and all products are handmade.

Our Responsibility

Product descriptions and anything that we feel is important are offered in writing, and clearly displayed on this website. Please read carefully before placing your order.

Your Responsibility

When hanging original artworks, or placing limited-edition prints into frames, we ask that you please do so in a careful and safe manner, so that you are not at risk of harm, or injury. In terms of purchasing wearable art, we ask that you read all instructions for the care and use of the product.

Payment Terms

FORMS OF PAYMENT: We take website security extremely seriously, and your information will be stored securely, and will not be provided to third parties other than for purchasing purposes, or shipping. All payments on this website are hosted by Squarespace. Data on the Squarespace platform, is encrypted and stored through the Payment Card Industry Data Security Standard. Your Data is stored only so long as necessary to complete your purchase. After that, your purchase transaction information is deleted. Please note; we take all precautions to keep your details secure. However, we cannot be held liable for any loss caused by the unauthorised access to your information, which lie beyond our control. If you have any concerns about online payments, please feel free to send us an email at: support@rimaad.com and, we can “explore an agreeable alternative” that will suit both parties.

Shipping

Limited-Edition Prints & Wearables. Our courier for Limited-Edition Prints, and wearables is Australia Post. Tracking Number/s will be supplied. Please make sure, your contact information at the time of purchase and check out, includes correct shipping address, email and phone numbers at all times. All of our products are prepared and carefully packaged by hand in our Cairns Studio, in Far North Queensland.

All A3 sized prints come in a flat-pack mailer, and protective envelope.
All large prints (typically A2/A1) are wrapped protectively in 9cm diameter heavy duty mailing tubes.

Australian Consumer Law

All goods purchased from RIMAAD are covered by Australian Consumer Law. All products are guaranteed to be suitable for the purpose purchased. If a product is unsafe, breaks under normal use, or has a defect you are entitled to a refund up to 3 months. If a product arrives damaged, please advise us within 14 days for a refund or a replacement. Please photograph the damaged packaging and invoice/receipt to ensure your replacement or refund. If you ever have any concerns, please email us within 7 days at support@rimaad.com

Intellectual Property

All content on this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of the website owner, other than for personal, non-commercial use only. The content may not be sold, copied without written permission, however, people can share freely on social media, so long as they link back to the RIMAAD website. TRADEMARKS: The business name “RIMAAD”, “RIMAAD Art Studio,” and “Rachel Ireland Meyers Art and Design” are both synonymous with our brand. The name “RIMAAD”, and our logo is privately owned and is a registered trademark. You may not use these marks for any purpose without express permission.

If you have any questions, please don’t hesitate to get in touch with Rachel or Grace at support@rimaad.com