Refunds & Returns Policy
For all refund-related inquiries, please reach out at support@rimaad.com.
Change of Mind
At RIMAAD, we strive to ensure your satisfaction with every purchase. We understand the importance of making informed decisions, which is why we encourage you to carefully weigh your options before making a purchase. As an art-based business offering we have established reasonable return guidelines that do not include refunds for change of mind. Should you have any questions or concerns, please don't hesitate to contact us at support@rimaad.com. Thank you for choosing RIMAAD.
Minor Issue
Shopping online can be a wonderful experience, but sometimes minor issues can arise. However, fear not! At RIMAAD, we strive to make your journey as enjoyable as possible. We take every precaution to ensure your purchase arrives safely, but we know that accidents can happen during shipping. Rest assured that all original works, and limited-edition print bundles are packaged with the utmost care and shipped via Australia Post with insurance and tracking. In the unlikely event that any damage occurs in transit, please provide us with your order number, invoice, and evidence of damage, and we will do everything in our power to send you a replacement.
Originals artworks simply cannot be replaced. Should any minor issue arise, please contact us asap at: support@rimaad.com
Major Issue
We understand the frustration of purchasing a product that cannot be fixed. While we have an impeccable track record in shipping paintings, we acknowledge that accidents can happen. That's why we work with Total Freight Solutions to ensure extra safety measures are taken during the shipping process. We also provide insurance for all shipments within Australia to give you peace of mind. In the unlikely event that your purchase is severely damaged or destroyed, we will work with you to provide a suitable replacement or refund. We always strive to provide the best customer service possible.
Australian Consumer Law
At RIMAAD, we've got your back with Australian Consumer Law covering all your purchases. If by any chance your product arrives damaged, simply get in touch within 14 days for a refund or replacement.
Be sure to add photographs of the damaged packaging or item, and your invoice or order number. If you have any questions or concerns, don't hesitate to send Rachel or Grace at support@rimaad.com